Veronica - Customer Service Manager

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Activity overview

Latest activity by Veronica - Customer Service Manager
  • Veronica - Customer Service Manager created an article,

    How can I cancel an order?

    As long as your order hasn’t shipped, you can email us at Info@CBDfx.co.ukor call +44(0)1483 362874  for help with order cancellation.

  • Veronica - Customer Service Manager created an article,

    CBDfx Order Processing Time

    CBDfx endeavors to pick and pack orders received before 2pm the same day they are received (Mon-Fri, not including bank holidays). Unfortunately, this is not always possible, particularly in these ...

  • Veronica - Customer Service Manager created an article,

    There’s a charge on my card but I didn’t receive an order confirmation email.

    Normally when an order is placed, we send an automatic confirmation to the email address provided—this includes your purchased items and order number. If you don’t see your confirmation email in yo...

  • Veronica - Customer Service Manager created an article,

    Why did I get an email stating I still have items in my cart after ordering?

    Short Answer: cookies! If you shopped on our site from multiple browsers or devices (ex. duplicate tabs) our system probably read it as two identical but separate carts. So, when you placed your or...

  • Veronica - Customer Service Manager created an article,

    How do I track my order?

    After completing your order, you will receive a confirmation email letting you know that we’ve received your order and are processing it.   When your order has shipped, we’ll send you a follow-up e...

  • Veronica - Customer Service Manager created an article,

    There's a missing item from shipment

    First, be sure to inspect your package thoroughly.   Our products can be small in size and easily lost or misplaced when opening. Also, take note if your package has arrived in a distressed state b...

  • Veronica - Customer Service Manager created an article,

    My tracking number says “delivered” but I haven’t received my package.

    If you suspect your package may be lost or stolen, contact your local carrier directly for more information. Sometimes, a package will be held at a local carrier’s office if it can’t be delivered. ...

  • Veronica - Customer Service Manager created an article,

    Why Has CBDfx Reached Out About Invalid Address?

    When processing online orders our shipping department will sometimes be notified that the shipping address may be incorrect.   When this happens Customer Service may reach out to you to see if any ...

  • Veronica - Customer Service Manager created an article,

    Where Can You Ship to in the EU?

    In addition to the UK, we now ship to Austria, Belgium, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherla...

  • Veronica - Customer Service Manager created an article,

    How Do I Use My Promotional Coupon Code

    Easy! Just... Add your item to the cart In the checkout window click the option that states “apply promo code”  Enter your promo code as displayed and click “apply” Verify your discount has been a...